Click here to send us mail now or
send mail to csmith@electroservice.com.Frequently Asked Questions (FAQ)
Why was Heartland formed?
Most service companies focus on the larger customers
so they have a proportional amount of activity to count on from them. Smaller
organizations indicated they wanted similar services but could not find a supplier
they could rely upon. Heartland focuses it's support to the smaller businesses.
Residential customers have had only one source for service, the phone company.
Heartland will be available for residential services as well.
What services and/or products does Heartland offer?
Heartland offers the same modern technology to
all it's customers. From data networks, web pages, voice mail, phone systems,
computerized functions, answering machines and cordless telephones, to frame
relay, multiplexers, modems, ISDN and PBX equipment.
What are Heartland's priorities?
Customer service is Heartland's #1 priority. If
you are experiencing maintenance problems, Heartland will make that a priority
to attend to them right away.
What commitments can I expect from Heartland?
As service is a main priority, it takes precedence
over other activities. Heartland will respond to any service problem or outage
no later than the following business day. An emergency will be attended to immediately.
If service is needed, Heartland will make a technician available even if they
must halt other work in progress.
What commitments for changes and activities other
than service problems can we expect?
Heartland's goal is to respond to service changes,
moves, additions, etc, within one week of the work request. Obviously, large
jobs will have to be scheduled for proper coverage, and some activities will
have to be coordinated with outside organizations (i.e.: Ma Bell) and will be
time sensitive. Special circumstances will sometimes determine the response
required and will be handled accordingly.
What are Heartland's hours of operation?
Like most businesses, Heartland's regular business
hours are from 8 a.m. till 5 p.m. The office is open for calls 24 hours a day,
however. If you need us there to attend to your needs, we will do all within
our power to do so. If you need something installed or repaired before start
of business on the next business day, Heartland can be there for you.
What are your rates on labor and materials?
Heartland's current labor rates are very competitive,
and among the lowest in the industry. There is no trip charge for any response
to your service request. We only charge based on time, and materials used. Any
off-hour requests will be charged according to the circumstance. A quote on
the hourly rate can be requested. Off-hour charges would apply for evenings,
nights, weekends and holidays. Material charges vary depending on the manufacturer,
quantity, and use. It is impossible to have a set price on every possible item
that may be wanted, but, if it is not a stock item, a quote can be obtained.
Allow some time to get the information for you.
What commitments must we make to obtain service
from Heartland?
Heartland is so sure of the quality of service
provided, there is no commitment needed from you. Our business is based on providing
timely and quality service. If we do our job, you will be a Heartland customer
for life.
Does Heartland offer maintenance plans and warranties?
Absolutely. These are "requested services" and
information on these, or any other services, can be obtained simply by calling
and asking. Heartland will always work with you if you have a manufacturer's
warranty claim and will assist obtaining repair or replacement of warranted
items.
Click here to send us mail now or
send mail to csmith@electroservice.com.
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