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Frequently Asked Questions (FAQ)


Why was Heartland formed?

Most service companies focus on the larger customers so they have a proportional amount of activity to count on from them. Smaller organizations indicated they wanted similar services but could not find a supplier they could rely upon. Heartland focuses it's support to the smaller businesses. Residential customers have had only one source for service, the phone company. Heartland will be available for residential services as well.


What services and/or products does Heartland offer?

Heartland offers the same modern technology to all it's customers. From data networks, voice mail, phone systems, computerized functions, answering machines and cordless telephones, to frame relay, multiplexers, modems, ISDN and PBX equipment.

NEW!AND!NEW!
Recently, Heartland has begun Web-Site Creation and Development. Check out our page on our "Full-Service" program!


What are Heartland's priorities?

Customer service is Heartland's #1 priority. If you are experiencing maintenance problems, Heartland will make that a priority to attend to them right away.


What commitments can I expect from Heartland?

As service is a main priority, it takes precedence over other activities. Heartland will respond to any service problem or outage no later than the following business day. An emergency will be attended to immediately. If service is needed, Heartland will make a technician available even if they must halt other work in progress.


What commitments for changes and activities other than service problems can we expect?

Heartland's goal is to respond to service changes, moves, additions, etc, within one week of the work request. Obviously, large jobs will have to be scheduled for proper coverage, and some activities will have to be coordinated with outside organizations (i.e.: Ma Bell) and will be time sensitive. Special circumstances will sometimes determine the response required and will be handled accordingly.


What are Heartland's hours of operation?

Like most businesses, Heartland's regular business hours are from 8 a.m. till 5 p.m. The office is open for calls 24 hours a day, however. If you need us there to attend to your needs, we will do all within our power to do so. If you need something installed or repaired before start of business on the next business day, Heartland can be there for you.


What are your rates on labor and materials?

Heartland's current labor rates are very competitive, and among the lowest in the industry. There is no trip charge for any response to your service request. We only charge based on time, and materials used. Any off-hour requests will be charged according to the circumstance. A quote on the hourly rate can be requested. Off-hour charges would apply for evenings, nights, weekends and holidays. Material charges vary depending on the manufacturer, quantity, and use. It is impossible to have a set price on every possible item that may be wanted, but, if it is not a stock item, a quote can be obtained. Allow some time to get the information for you.


What commitments must we make to obtain service from Heartland?

Heartland is so sure of the quality of service provided, there is no commitment needed from you. Our business is based on providing timely and quality service. If we do our job, you will be a Heartland customer for life.


Does Heartland offer maintenance plans and warranties?

Absolutely. These are "requested services" and information on these, or any other services, can be obtained simply by calling and asking. Heartland will always work with you if you have a manufacturer's warranty claim and will assist obtaining repair or replacement of warranted items.


Click here to send us mail now or send mail to csmith@electroservice.com.

Heartland is looking for quality associates nationwide. Interested professionals can email to csmith@electroservice.com or click on the email icon above.
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Page updated 7/20/97